RESEARCH OVERVIEW
Abstract
In the modern business landscape, service organizations face numerous challenges in maintaining and improving their operational efficiency, customer satisfaction, and overall performance. Key Performance Indicators (KPIs) have emerged as vital tools for measuring and managing the performance of service organizations across the globe. This article provides a comprehensive overview of the role of KPIs in service organizations, highlighting their significance, common practices, and global applications. Drawing upon various case studies and real-world examples, we explore how service organizations worldwide utilize KPIs to drive excellence and achieve their strategic objectives.